Success Stories
This is an extremely valuable benefit. I hope this concept grows to become a standard benefit in companies worldwide.

Unilever Employee
 
I was in awe that a company could provide such a wonderful experience for my 91-year-old father. The specialist and the caretaker were such professionals and showed my father and I such compassion when we were in crisis.

Children’s Healthcare of Atlanta Employee
 
The young lady sent to our home proved to be excellent. She bonded with my 4-year-old and my 1-year-old, offering friendship as well as care.

ING Employee
 
Anne's nanny quit

WHAT IS BACKUP CARE?

Defining Backup Care

Backup Care is temporary or short-term care for loved ones of any age when normal caregiving arrangements fall through.

Why Backup Care?

  • Employees have caregiving responsibilities for loved ones of all ages, healthy or ill, in all locations and at all hours.
  • Often employees have to take their own sick days or vacation time to care for a loved one.  In fact, about 1 in 4 unscheduled absences are caused by family issues.[1]
  • Absenteeism caused by caregiving responsibilities costs employers more than $7 billion per year.[2]
  • A backup care program enables employees to get to work when they experience breakdowns in their normal caregiving arrangements and saves employers money in reduced absenteeism.

When is backup care used?

  • Last Minute Breakdowns in Care (illness, unreliable caregivers, school closures)
  • Predictable Circumstances (holidays, summer break, caregiver vacations, surgery)
  • Difficult to Resolve Situations (various locations, non-traditional hours, loved ones who live elsewhere)

[1] CCH Study, 2006
[2] MetLife Caregiving Costs Study, 2006