HOW BACKUP CARE OPTIONS WORKS
Using the program is easy. This no-hassle service is available 24 hours a day, 7 days a week to employees who receive Backup Care Options as a benefit through their employer.
Step 1
Employees should contact Work Options Group as soon as they discover they will need backup care (up to 30 days in advance). To request care they can call us toll-free or submit a request online.
Step 2
Employees provide information to us about the persons needing care.
Step 3
One of our Backup Care Specialists will search our National Provider Network to service employees’ care needs.
Step 4
Our Specialists will provide periodic updates on the status of the search, identify available caregivers, present employees with options for care, and then schedule care on their behalf.
Step 5
Once care has been provided, employees do not pay the caregivers directly. Work Options Group handles payments to our providers and any remaining co-pay due (if applicable) will be billed to employees by Work Options Group.
Step 6
After care has been provided for employees’ loved ones, an evaluation survey will be sent asking for their valued feedback.