HOW BACKUP CARE OPTIONS WORKS

The program is easy for your employees to use. This no-hassle service is available 24 hours a day, 7 days a week.

Step 1
Your employees should contact Work Options Group as soon as they discover they will need backup care (up to 30 days in advance). To request care they can call us toll-free or submit a request online.

Step 2
Employees provide information to us about the persons needing care.

Step 3
One of our Backup Care Specialists will search our National Provider Network to service employees’ care needs.

Step 4
Our Specialists will provide periodic updates on the status of the search, identify available caregivers, present employees with options for care, and then schedule care on their behalf.

Step 5
Once care has been provided, your employees do not pay the caregivers directly.  Work Options Group handles payments to our providers and any remaining co-pay due (if applicable) will be billed to your employees by Work Options Group. 

Step 6
After care has been provided for your employees’ loved ones, they will receive an evaluation survey that asks for their valued feedback.