HISTORY

Work Options Group Defines a New Industry - Backup Care

The Problem: Employees miss work because they cannot find temporary care for their loved ones.

The Solution: Backup care acts as a safety net for employees who care for children, aging parents or other loved ones.

When employees have a short-term need for care (a child is ill and cannot attend school or an ailing parent needs assistance during recovery from surgery) they often encounter difficulties coordinating trusted, affordable, temporary care for their loved ones. In these common situations, employees face a tough decision: if they are unable to scramble and find someone who can provide care, they must miss work and provide the care themselves. 

Work Options Group developed backup care to provide employees with access to trusted, affordable, temporary care for their loved ones of any age, at any time of the day or night, whether they are healthy or ill. Work Options Group’s Backup Care Options program is available in all locations throughout the United States and Canada and features a 24-hour call center staffed by specialists who manage every step of the process to coordinate temporary care on behalf of employees. Work Options Group has contracted partnerships with thousands of care providers – licensed home care agencies, nanny agencies, childcare centers and adolescent care centers – that have agreed to offer short-term care.

Backup care is an innovative employee benefit that provides both employees and employers with a win-win solution. Employees are able to work when they would otherwise be unable to do so, and with the confidence that their loved ones are receiving the care they need. Employers boost productivity and performance by reducing unscheduled absenteeism. Employers also enhance recruitment/retention efforts by offering their employees a much needed tool to reduce stress and enhance work/life balance.

Ongoing Industry Leadership for Work Options Group

• Focus & Expertise: Work Options Group has a proven, 17-year history of offering the Backup Care Options program. The company has a single focus on offering employees reliable, affordable temporary care for their loved ones and only contracts with the most trusted, qualified provider agencies.

• Addressing Employees’ Needs: Work Options Group provides a “one call solves it all” solution for employees, which includes the management of all provider recruitment, scheduling, preparation, training, billing, etc. involved in the coordination of backup care.  The company understands the nuances of temporary care and provides resources to help families have a successful backup care experience.

• Addressing Employers’ Needs: Work Options Group provides a turn-key solution for employers, which includes the management of all reporting, billing, provider contracting, marketing support, account management, etc. involved in offering this employee benefit.